Univo Data

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Service Levels


A Managed IT Plan for Every Budget

At Univo Data, we have a managed IT plan for every budget. Contact us to find out more about the different service levels that Univo Data offers.

Silver Level Service


Initial Site Survey (27-Point Network Audit)
Each new client receives a free 27-point network audit at the start of service. A senior engineer will come to your location to create initial network documentation, as well as audit your network for potential problem areas including:
 
  • Network Security
  • Data Backups
  • Virus Protection
  • Spam Filtering
  • Hardware Integrity (Check for Pending Failures)
  • System Performance & Trends
  • Overall Network Design & Layout
 
Network Monitoring
This 24/7 network monitoring service allows us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
 
  • Server Traffic & Load
  • Hardware Integrity & Reliability
  • Storage Space & Availability
  • Backup Success & Failures
  • Antivirus Protection
  • Spyware Detection & Removal
  • Uninterruptible Power Supply (UPS) Issues
 
Quarterly On-Site Consultation
Every three months we will come to your location to perform an extensive analysis of your network's trends, security, and performance, as well as to review your company's goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

Other Benefits:
 
  • Guaranteed Same-Day Response to Technical Problems
  • A Preferred Client Discount of 15% on Standard Technical Support Rates
  • Virus Definition & Security Patch Updates
  • Creation of Acceptable Use Policy
  • Monthly Executive Summary Reports & Daily System Status Email Updates

Gold Level Service


Initial Site Survey (27-Point Network Audit):
Each new client receives a free 27-point network audit at the start of service. A senior engineer will come to your location to create initial network documentation, as well as audit your network for potential problem areas including:
 
  • Network Security
  • Data Backups
  • Virus Protection
  • Spam Filtering
  • Hardware Integrity (Check for Pending Failures)
  • System Performance & Trends
  • Overall Network Design & Layout
 
Network Monitoring:
This 24/7 network monitoring service allows us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
 
  • Server Traffic & Load
  • Hardware Integrity & Reliability
  • Storage Space & Availability
  • Backup Success & Failures
  • Antivirus Protection
  • Spyware Detection & Removal
  • Uninterruptible Power Supply (UPS) Issues
 
Quarterly On-Site Consultation
Every three months we will come to your location to perform an extensive analysis of your network's trends, security, and performance, as well as to review your company's goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, and office productivity, and help you plan and budget for future IT needs.

Other Benefits:
  • Spam Filtering for Up To 25 Users
  • Guaranteed 4-Hour Response to Technical Problems
  • A Preferred Client Discount of 20% on Standard Technical Support Rates
  • Virus Definition and Security Patch Updates
  • Creation of Acceptable Use Policy
  • Monthly Executive Summary Reports & Daily System Status Email Updates
  • Client Access to Virtual System Administrator
  • Unlimited Software Upgrades (Labor Only)
  • Spyware Monitoring & Removal
  • Adding & Removing Users
 
Monthly On-Site Network Audit & Tune-Up:
Every month a technician will come to your location to conduct a thorough audit and tune-up of your network. This technician will:
 
  • Review & Update Available Security Patches
  • Check Status of Anti-Virus Clients
  • Test Peripherals, Such as UPS(s)
  • Perform a Full Data Restore to Ensure Backups Are Functioning Properly
  • Review Hard Drive Space, Memory, CPU Utilization
  • Review Network Documentation & Make Changes as Necessary
  • Review Routers, Firewalls & Switches for Failure or Problems
  • Optimize Servers for Maximum Performance & Reliability
  • Review & Install Operating System Updates
  • Test Backup & Restore Data
  • In-Depth Review of Server Logs for Errors & Potential Problems
  • Add & Remove Users
 

Platinum Level Service


Initial Site Survey (27-Point Network Audit)
Each new client receives a free 27-point network audit at the start of service. A senior engineer will come to your location to create initial network documentation, as well as audit your network for potential problem areas including:
 
  • Network Security
  • Data Backups
  • Virus Protection
  • Spam Filtering
  • Hardware Integrity (Check for Pending Failures)
  • System Performance & Trends
  • Overall Network Design & Layout
 
Network Monitoring
This 24/7 network monitoring service allows us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
 
  • Server Traffic & Load
  • Hardware Integrity & Reliability
  • Storage Space & Availability
  • Backup Success & Failures
  • Antivirus Protection
  • Uninterruptible Power Supply (UPS) Monitoring (Hardware Dependent)
 
Quarterly On-Site Consultation
Every three months we come to your location to perform an extensive analysis of your network's trends, security, and performance, as well as to review your company's goals and technology issues with you. This quarterly review allows us to make specific recommendations for improving your network performance, and office productivity, and help you plan and budget for future IT needs.

Other Benefits:
 
  • Free Server & Workstation Loaner in the Event of a Workstation or Server Crash
  • Guaranteed 1-Hour Response to Technical Problems
  • Virus Definition & Security Patch Updates
  • Virus Removal & Cleaning
  • Creation of Acceptable Use Policy
  • Monthly Executive Summary Reports & Daily System Status Email Updates
  • Client Access to Virtual System Administrator
  • Unlimited Software Upgrades (Labor Only)
  • Spyware Monitoring & Removal
  • Adding & Removing Users
  • Loaner PC/Server
  • Vendor Liaison Services
 
Monthly Network Tune-Up
Every month a technician will come to your location to conduct a thorough audit and tune-up of your network. This technician will:
 
  • Review & Update Available Security Patches
  • Check Status of Anti-Virus Clients
  • Test Peripherals, Such as UPS(s)
  • Perform a Full Data Restore to Ensure Backups Are Functioning Properly
  • Review Hard Drive Space, Memory, CPU Utilization
  • Review Network Documentation & Make Changes as Necessary
  • Review Routers, Firewalls & Switches for Failure or Problems
  • Optimize Servers for Maximum Performance & Reliability
  • Review & Install Operating System Updates
  • Test Backup & Restore Data
  • In-Depth Review of Server Logs for Errors & Potential Problems
  • Add & Remove Users
 

Unlimited Spam Filtering for All Users
Say goodbye to spam and viruses! Thanks to a remote filtering service, we offer we can stop 97% of all spam and filter 100% of viruses sent via email without requiring you to purchase and maintain expensive in-house hardware or software.

Free Break-Fix Services
In the rare event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at no additional service fee for labor. You can consider our services to be a form of network insurance plan.

Free Unlimited Help Desk Support
Whenever you call, our team of experts will be here to help. You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.

Free Server Restore
In the case of fire, flood, or other disaster, we will restore your server to its original state. This service is free for labor only. Software and hardware costs are additional.

A Preferred Client Discount of 25% on Non-Covered Technical Support
Save money on additional services. This discount applies to network upgrades, special projects, or any other type of service we offer outside of this plan.

Free Year-End Technology Review
Improve your processes and make your company more efficient. Your free year-end technology review helps you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company's growth.

100% No-Hassle Guarantee
We are so confident in the "Our Way" program that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make. We guarantee that we will be able to detect and diagnose any type of network problem from escalating into downtime. If by some odd chance your network goes down, you get a virus, you are invaded by hackers, or you experience any other problem that requires fixing, we will do all the work necessary to restore your network back to full speed with no additional service fees for labor.